Chat Guidelines

Discussion in 'Rules' started by JaquiG, Jul 31, 2014.

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  1. JaquiG

    JaquiG Global Team Leader Team Deepolis EN

    Chat Guidelines


    While the Bigpoint Terms and Conditions refer to the basic rules and guidelines of the game, there are other rules we enforce due to situations that have occurred over the years.

    Please take a moment to review the Chat Guidelines.

    To keep the Deepolischat a nice place to talk to your fellow players, the following things are not permitted.

    Any offending account will be punished with a chat penalty and further incident may lead to a permanent account shutdown. We are using a pyramid scheme penalty system and therefore the account bans will stack.

    Please be aware that communication in the Bigpoint chat rooms is not private – this includes communication via whisper-chats.


    Violations


    The following guidelines cover behavior that we deem unacceptable. This list is not necessarily complete, so the Deepolis team reserves the right to take action for offensive behavior not called out on this thread.


    Minor Violations:


    • Non “native" language

    • Using inappropriate language

    • Spamming

    • General harassment

    • Defaming another player

    Serious Violations:


    • Using obscene or vulgar language

    • Referencing illegal activities or drugs

    • Advertising third-party companies, software, websites, or services

    Severe Violations:


    • Threatening someone with real-life violence or harm

    • Distributing someone’s real-life information (name, address, phone number, etc...)

    • Referencing sexual or violent acts

    • Promoting or alluding to racial, political, ethnic, or national hatred

    • Insulting or negatively portraying someone based on their religion or sexual orientation

    Account Violations:


    • Account Sharing (Sharing own account or asking for a spare account)

    • Account Scam

    • Account Buying/Selling/Trading

    • Account Pushing

    Moderator Violations:


    • Moderator Disrespect

    • Moderator Privacy

    • Moderator Impersonating

    • Moderator Threat


    Chat Language


    The chat language depends on the used channel or game language. We highly appeal to stick to the language of the chat room.



    Real-Life Information and Threats


    Our players’ safety is one of our highest priorities. We will not tolerate real-life threats or distribution of personal information in our games. We apply severe penalties when a real-life threat is made and we may also engage local law enforcement to ensure the safety of all parties involved.


    TeamSpeak


    The sharing of non-commercial TeamSpeak IP’s is allowed in order to group up and play together in Deepolis.


    Underage persons and their parents


    We're glad that you like to play Deepolis and chat with other players, but be aware of any strangers. Should a stranger contact you and ask for any personal /private details, please contact a moderator, Bigpoint Customer Service or your parents immediately.


    Bad Word Filter


    The Deepolischat has an integrated bad word filter. Any attempt to avoid this safety system will lead into an account ban without any further warning.


    Got a raw deal?


    Should you have the feeling that you have been treated unfairly by our moderator team and the ban sounds unfair, please do not discuss in the chat room: Please contact our Customer Service team, who’ll review the case.


    Long-Term-Ban


    If your account has been penalized with a “Long-Term-Ban”, you can contact our Customer Service in order to request an overturn by making a formal detailed apology.
     
    Last edited by moderator: Aug 8, 2014
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