Announcement US Server News

Discussion in 'Official Announcements' started by Oessian, Dec 5, 2017.

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  1. Oessian

    Oessian Community Team Team Deepolis EN

    Hello everyone,

    Over the past period of time things have gone pretty quiet in Deepolis. We’ve been analysing how to future-proof the game and came to the unfortunate conclusion that it won’t be sustainable without major polishing and optimization work. In addition to this, we do face some severe technical challenges and concerns about the player experience that we do not have a solution for at this point in time. Latest example of a severe technical challenge happened last May, when we migrated the US server to a new location and ever since this server has been unavailable. Unfortunately, at the same time we must acknowledge that the US server is not coming back. If there was a way to make it work again we would, but this is regrettably not possible.

    For the players on the US server we would like to apologize for this but still hope you have had a blast playing Deepolis whether you joined the game when it was released in December 2008 or at a later time.

    We would like to thank our passionate US community – without you the game would not have lasted that long. We’d like to take this chance to express our gratitude to all of you. We hope you have had many hours of enjoyment while playing Deepolis and we appreciate your ongoing support.

    If you had a player account on the US instance and conducted a transaction in 2017 please get in contact with our customer service. We will provide you an voucher for all other Bigpoint games. When contacting support please provide your US server account’s User ID and player name.
    As this is a limited service we can provide we kindly ask you to contact support no later than December 31st, 2017 in order to receive a voucher code.

    Your Deepolis Team
     
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